On this page
- Program overview
- How you opt in
- Messages you will receive
- Message frequency
- Message and data rates
- How to opt out
- How to get help
- Supported carriers
- Eligibility and your phone number
- Privacy
- Please do not send sensitive information
- Not for emergencies
- Delivery is not guaranteed
- Prohibited use
- Changes to the program
- Contact us
Related
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Program overview
Get My Car LLC (“Get My Car,” “we,” “us,” or “our”) operates a text-message-based vehicle request service on behalf of parking garages, valet operators, and similar facilities (each, a Garage Partner).
The program allows a customer who has parked at a participating facility to request their vehicle by text message. Get My Car receives the message, relays the request to the garage where the customer parked, and sends the customer confirmations and status updates. The service may be presented to you under the name and branding of the garage where you parked.
Transactional, not marketing
This is a customer-care and transactional messaging program. We do not send promotional or advertising messages through it.
These SMS Terms supplement our Terms of Service and Privacy Policy.
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How you opt in
You opt in by sending a text message to the number posted at the participating garage where you parked. Signage at the facility — on placards, kiosks, parking tickets, elevator or lobby displays, or attendant-provided cards — displays the number and instructions for requesting your vehicle.
By sending that message, you consent to receive text messages from us relating to your vehicle request.
Consent is not a condition of purchasing any goods or services. You may always request your vehicle by speaking with an attendant in person instead.
Where your number comes from
We do not add phone numbers to this program from customer lists, marketing databases, purchased data, or any source other than a message you send us yourself.
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Messages you will receive
After you text us, you may receive:
- Confirmation that your request was received and relayed to the garage
- Status updates on your request
- Questions from garage personnel needed to identify or locate your vehicle
- Notice that your vehicle is ready, or where to meet it
- Replies to HELP requests and confirmation of STOP requests
Sample messages
The first message we ever send to your number carries the program disclosures:
After that, messages are kept short so they are quick to read at the garage. HELP and STOP continue to work at any time, on any message, whether or not they are mentioned:
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Message frequency
Message frequency varies and depends on your use of the service. You will generally receive messages only in response to a request you initiate — typically two to five messages per vehicle request.
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Message and data rates
Message and data rates may apply. Get My Car does not charge you for this service, but your wireless carrier may charge you for messages you send and receive according to your plan. Contact your carrier with questions about your plan.
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How to opt out
You may opt out at any time by replying STOP to any message from the program.
We also honor STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT.
After you send STOP, you will receive one final message confirming that you have been unsubscribed. You will not receive further messages from the program unless you opt back in.
To opt back in, text START to the same number, or simply send a new vehicle request from that number.
Opting out of text messaging does not prevent you from requesting your vehicle in person from an attendant.
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How to get help
Reply HELP to any message for information about the program and how to contact us.
You may also reach us at:
Get My Car LLC
info@getmycar.nyc
https://getmycar.nyc
For questions about parking rates, fees, your vehicle, or garage operations, contact the garage directly. Get My Car provides the messaging service only and does not operate parking facilities.
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Supported carriers
The program is supported by major U.S. wireless carriers, including AT&T, Verizon Wireless, T-Mobile, and their affiliates and resellers. Carrier participation may change without notice. The program may not be available on all carriers or all devices.
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Eligibility and your phone number
To participate on your own behalf you must be at least 18 years old. If you hold a valid driver's license but are under 18, you may participate only with the permission of a parent or legal guardian who agrees to these SMS Terms on your behalf.
You represent that you are the subscriber of, or an authorized user of, the mobile number you text from. If you give up, transfer, or change that number, please notify us at info@getmycar.nyc so we can stop sending messages to it.
You are responsible for the accuracy of information you send us, including ticket and spot numbers.
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Privacy
Our full Privacy Policy describes how we handle your information. For this messaging program specifically:
Mobile information sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as our messaging provider or customer service vendors, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, or lease your mobile phone number, your SMS consent, or the content of your messages to anyone.
To fulfil your request, authorized personnel at the garage where you parked can see the number you texted from and the content of your messages. This is necessary so staff can identify your vehicle and confirm when it is ready.
We use Twilio Inc. to transmit and receive messages on our behalf.
Records of your opt-out are retained indefinitely, because we are required to honor your request not to be messaged.
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Please do not send sensitive information
Text messaging is not a secure or confidential channel, and your messages are visible to garage personnel. Send only what is needed to retrieve your vehicle, such as your ticket or spot number.
Never send these by text
Payment card numbers, bank account information, Social Security or government identification numbers, passwords, or health information.
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Not for emergencies
Do not use this service to report an emergency
It is not monitored for emergencies and is not a substitute for emergency services. In an emergency, call 911 or contact garage personnel directly.
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Delivery is not guaranteed
Text messages may be delayed, misdirected, or not delivered at all, for reasons including carrier conditions, network outages, device settings, spam filtering, and other factors outside our control.
Wireless carriers are not liable for delayed or undelivered messages.
Do not rely solely on text messaging. If you do not receive a response, or your vehicle is not ready when you expect it, speak with an attendant in person.
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Prohibited use
Do not use this service to submit false or fraudulent requests, to request a vehicle you are not authorized to take possession of, to impersonate another person, to harass or abuse garage personnel, or for any unlawful purpose. We may block any number that does so.
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Changes to the program
We may change, suspend, or end the program, or any part of it, at any time. We may change these SMS Terms by posting a revised version with a new “Last updated” date. If a Garage Partner stops using our service, the program will no longer be available at that location.
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Contact us
Get My Car LLC
info@getmycar.nyc
https://getmycar.nyc
Reply HELP to any message for assistance.